Frequently asked questions and answers
Do you have statutory insurance? If so, please bring your insurance card with you every time you attend the practice. If your family doctor wants a special or urgent examination, please bring a referral with you.
I can’t keep my appointment
Please call us as soon as possible on 0211 43 16 56 so we can offer your appointment to someone else. Alternatively you can send an E-Mail.
Emergency consultation hours
We offer a drop-in surgery for emergencies. You can find further informations in the news section. Please let us know whether your family doctor/pediatrician has issued an urgent referral for the acute consultation.
I would like a second opinion
When you attend an appointment for a second opinion, please bring with you as much relevant information as you can, or preferably send it to us in advance.