Frequently asked questions and answers

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Do you have statutory insurance? If so, please bring your insurance card with you every time you attend the practice. If your family doctor wants a special or urgent examination, please bring a referral with you.

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I can’t keep my appointment

Please call us as soon as possible on 0211 43 16 56 so we can offer your appointment to someone else. Alternatively you can send an E-Mail.

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Emergency consultation hours

We offer a drop-in surgery for emergencies. You can find further informations in the news section. Please let us know whether your family doctor/pediatrician has issued an urgent referral for the acute consultation.

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I would like a second opinion

When you attend an appointment for a second opinion, please bring with you as much relevant information as you can, or preferably send it to us in advance.