FAQ
Frequently asked questions and answers
Appointments
Do you have statutory insurance? If so, please bring your insurance card with you every time you attend the practice. If your family doctor wants a special or urgent examination, please bring a referral with you.
I can’t keep my appointment
Please call us as soon as possible on 0211 43 16 56 so we can offer your appointment to someone else. Alternatively you can send an E-Mail.
Emergency consultation hours
We offer a drop-in surgery for emergencies. You can find further informations in the news section. Please let us know whether your family doctor/pediatrician has issued an urgent referral for the acute consultation.
I would like a second opinion
When you attend an appointment for a second opinion, please bring with you as much relevant information as you can, or preferably send it to us in advance.